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Mobile User Experience for Voice Services: A Theoretical Framework

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dc.contributor.authorBotha, A.
dc.contributor.authorCaltreux, K.
dc.contributor.authorHerselman, M.
dc.contributor.authorSharma, A.
dc.contributor.authorBarnard, E.
dc.date.accessioned2018-03-05T13:02:36Z
dc.date.available2018-03-05T13:02:36Z
dc.date.issued2012
dc.description.abstractThe purpose of this paper is to provide a "Mobile User Experience Framework for Voice services." The rapid spread of mobile cellular technology within Africa has made it a prime vehicle for accessing services and content. The challenge remains to provide these services and information on the technology that the user already owns and is proficient in using. To this end voice as service and distribution mechanism for information is, ahead of SMS and USSD, the most ubiquitous channel of access as it is available on all mobile phone handsets. User experience has been linked to the uptake and engagement with technology and services. As such it becomes imperative to acknowledge mobile user experiences for voice services in order to provide an optimal engagement opportunity that would facilitate participation by end users.en_US
dc.description.sponsorshipThis research is partially funded by the European Union through the 7th Framework Programme (FP7) under grant agreement Num. 269954 The authors would further like to acknowledge CSIR Meraka and Department of Science and Technology.en_US
dc.identifier.citationAdéle Botha, Karen Calteaux, Marlien Herselman, Aditi Sharma Grover and Etienne Barnard, “Mobile User Experience for Voice Services: A Theoretical Framework”, in Proc. of the 3rd Int. Conf. on Mobile Communication for Development, pp 1-10, New Delhi, India, 2012. [http://engineering.nwu.ac.za/multilingual-speech-technologies-must/publications]en_US
dc.identifier.urihttps://researchspace.csir.co.za/dspace/bitstream/handle/10204/5645/Botha_2012.pdf?sequence=1&isAllowed=y
dc.identifier.urihttp://hdl.handle.net/10394/26513
dc.language.isoenen_US
dc.publisherProc. of the 3rd Int. Conf. on Mobile Communication for Developmenten_US
dc.subjectMobile User Experienceen_US
dc.subjectVoice servicesen_US
dc.subjectTheoretical Frameworken_US
dc.titleMobile User Experience for Voice Services: A Theoretical Frameworken_US
dc.typePresentationen_US

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