Mobile User Experience for Voice Services: A Theoretical Framework
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Date
Authors
Botha, A.
Caltreux, K.
Herselman, M.
Sharma, A.
Barnard, E.
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Journal Title
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Proc. of the 3rd Int. Conf. on Mobile Communication for Development
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Abstract
The purpose of this paper is to provide a "Mobile User Experience
Framework for Voice services." The rapid spread of mobile cellular technology
within Africa has made it a prime vehicle for accessing services and content. The
challenge remains to provide these services and information on the technology that
the user already owns and is proficient in using. To this end voice as service and
distribution mechanism for information is, ahead of SMS and USSD, the most
ubiquitous channel of access as it is available on all mobile phone handsets. User
experience has been linked to the uptake and engagement with technology and
services. As such it becomes imperative to acknowledge mobile user experiences for
voice services in order to provide an optimal engagement opportunity that would
facilitate participation by end users.
Sustainable Development Goals
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Citation
Adéle Botha, Karen Calteaux, Marlien Herselman, Aditi Sharma Grover and Etienne Barnard, “Mobile User Experience for Voice Services: A Theoretical Framework”, in Proc. of the 3rd Int. Conf. on Mobile Communication for Development, pp 1-10, New Delhi, India, 2012. [http://engineering.nwu.ac.za/multilingual-speech-technologies-must/publications]