DSpace Repository

Welcome to the NWU Repository, the open access Institutional Repository of the North-West University (NWU-IR). This is a digital archive that collects, preserves and distributes research material created by members of NWU. The aim of the NWU-IR is to increase the visibility, availability and impact of the research output of the North-West University through Open Access, search engine indexing and harvesting by several initiatives.

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The impact of cadre deployment on governance and service delivery in South Africa
(International Society for Development and Sustainability (ISDS), 2024) Adanlawo, Eyitayo, Francis; Chaka,Mpho
The increase in the level of financial mismanagement, lack of strategic planning, and poor service delivery has been identified as a direct outcome of the ANC's cadre deployment culture. The policy has been widely exploited by politicians and other dishonest public office holders, whose major objective has been the creation of personal riches, which goes against the policy's initial aims. The policy has been defended by notable political leaders as a legitimate and acceptable practice. Members of other political parties have criticised cadre deployment as a practice that is disastrous to the national interest and one of the principal causes of corruption and maladministration. To pinpoint the effects of cadre deployment on South African governance and service delivery, secondary data were critically analysed. The study revealed that cadre deployment is responsible for poor service delivery in some local municipalities. The study concluded that to maintain the interest of the ruling party in society, cadre deployment is justifiable; however, the policy is to be revisited to ensure conformity with Section 195 of the Constitution.
PUBLIC EXPECTATIONS OF WHERE AND HOW TO COMMUNICATE CORPORATE SOCIAL RESPONSIBILITY
(Virtus Interpress, 2024) Adanlawo, Eyitayo, Francis; Chaka., Mpho
There is an emphasis on corporate social responsibility (CSR) activities, but research on how and where to communicate CSR is lacking. To investigate how and where to communicate CSR, an online survey instrument was developed to sample a total of 100 consumer panel members. A total of 31 items were included to measure the public’s general expectations for CSR communication. Findings reveal that CSR needs to be communicated to internal stakeholders before external stakeholders and ensure employee commitment to the company’s CSR initiatives. In communicating within the workplace, the development of human resources is most significant. In terms of corporate governance practices, financial reporting is the most significant. Likewise, reports on the community reveal mobilization of resources for social investment is the most significant. Whereas communication on environmental education activities is the most significant in CSR communication of the environment. In addressing the second objective, findings reveal that companies should play a role in society beyond economic benefit generation. The results show that society’s concern is important in deciding where to communicate CSR. The study suggests that knowing where and how to communicate CSR that will appeal to the public will significantly affect the image and reputation of the company.
The Influence of Customer Service Management on Customers Satisfaction in Some Selected Banks
(Elite Scientific Forum, 2024) Adanlawo, Eyitayo, Francis; Chaka, Mpho; Owolabi, Oluwafemi, Collins
Customer service management is a field of study that calls for continuous research in developing countries, particularly in Nigeria as a result of its significance to service delivery and customer satisfaction in the serviceoriented businesses. This study therefore examined the influence of effective customer service management in some selected banks in Ondo State, Nigeria. Two objectives were adopted in which two alternate hypotheses were formulated to guide the study. Survey research design was adopted to collect data from a sample of 100 customers of commercial banks in Ondo state Nigeria. Results of the study indicate that customer service has significant influence on customer’s satisfaction; quality service delivery has no significant influence on customer satisfaction. The study therefore concluded that Nigerian commercial banks should continue to strategically develop and digitalize their services; introduce new and innovative products and services; maintain customer friendly relationship, and ensures quality service delivery towards enhancing customer satisfaction. It was recomme
Assessing Durban Car Guards’ Happiness Using TheShort Form Oxford Happiness Questionnaire
(Adonis & Abbey Publishers Ltd, 2024) Foster, J. W. John; Chasomeris, Mihalis; Blaauw, Mihalis
Car guarding remains a means of earning a living in South Africa‘s informalsector. With low earnings and harsh working environments, the assumptionmay be that car guards have low levels of fulfilment and life satisfaction, (whichAfrican Journal of Innovation and Entrepreneurship (AJIE)E-ISSN 2753-314X (Online); ISSN 2753-3131 (Print)Indexed by IBSS, EBSCO and Foster, Chasomeris & Blaauw (AJIE) Vol. 3, (No. 3), December 2024, pp 103-131104is referred to as subjective well-being) (SWB) and are consequently unhappy.Yet studies have shown that people who live in poverty such as informal wastepickers and car guards, may have higher than expected levels of life satisfaction.This study investigates the possible determinants of SWB, in terms of self-reported happiness. The Short Form Oxford Happiness Questionnaire (OHQ-SF) was administered to 45 car guards in Durban in 2019. A quantile regressionused secondary data about these same car guards' livelihood characteristics toexamine the possible determinants of SWB. Findings indicate that four variableswere statistically significant (at a 10% level), namely age, age squared, level ofeducation, and race. The age variable exhibited the expected quadraticbehaviour, reaching a minimum point of 40.08, and then increased. Happinesswas greater on average for car guards with only a primary school level ofeducation (including incomplete secondary education) than complete secondaryschool or higher education levels. Although studies show that individuals withhigher education may be happier, socio-economic situations may makeindividuals less happy possibly due to the realisation that higher-educated carguards have not reached their potential. Car guards who were religious hadhigher levels of happiness, with Christians slightly happier, yet due to the smallnumber of respondents, these findings may be skewed. No statisticallysignificant evidence suggests happiness is related solely to earnings
Physical Science Teachers’ Use of Reading Strategies in a South African Context
(inScience Press, 2024) Swart, Sonica; Reyneke, Elizabeth M.; Romylos, Salomé; Dudu, Washington
Teaching in global multilingual societies requires a change of instruction concerning reading comprehension, as many learners are not instructed in their home language. Reading comprehension skills are lacking in South Africa and are discernible in subjects like physical sciences, where the text requires high levels of cognitive thinking. This study focused on improving reading comprehension using strategies like vocabulary, syntactical awareness, and text recognition, among others. An interpretative qualitative approach was chosen to determine to which extent reading strategies are used and taught in the physical sciences classroom. Semi-structured interviews and non-participant teacher observations were conducted to determine the participants’ knowledge of and ability and skill in using reading strategies. The study found that the use of reading strategies in physical sciences classrooms was limited, and the participants (physical sciences teachers) were unable to integrate many strategies to assist with reading comprehension.