Defining, measuring and evaluation of the maintenance management key performance areas within Metalloys
Abstract
This study focuses on the effective definition and measurement of maintenance
management key performance areas, with the final aim on improvement. This
study is further aimed at interdepartmental benchmarking, in order to tap on the
internal resources within a decentralised maintenance management environment,
for future improvement.
In order to gain a better understanding of the importance of maintenance
management and its role within an organisation, it is best described as a dilemma
to be managed, rather than a problem to be solved. All parties involved need to
be properly informed in order to gain future top management support.
In order to effectively establish a measurement for the gap analysis, the following
steps were followed:
• Identifying and defining the maturity road map of maintenance.
• Defining key maintenance performance areas and elements of measure.
• Benchmarking different practices associated with key performance areas.
• Development of a measurement process of defined areas of performance.
Results were collected from questionnaires in order to define the maturity of the
approach towards managing a specific element I practice, the actual deployment,
the result achieved and the improvement initiatives implemented (ADRI Cycle).
The best result of each element I practice will then be used in order to define the
first phase of improvement for the other departments. The second phase will
entail following the normal process of continuous improvement, supported by a
sound change management process in order to ensure sustained improvement.