Defining, measuring and evaluation of the maintenance management key performance areas within Metalloys

Abstract

This study focuses on the effective definition and measurement of maintenance management key performance areas, with the final aim on improvement. This study is further aimed at interdepartmental benchmarking, in order to tap on the internal resources within a decentralised maintenance management environment, for future improvement. In order to gain a better understanding of the importance of maintenance management and its role within an organisation, it is best described as a dilemma to be managed, rather than a problem to be solved. All parties involved need to be properly informed in order to gain future top management support. In order to effectively establish a measurement for the gap analysis, the following steps were followed: • Identifying and defining the maturity road map of maintenance. • Defining key maintenance performance areas and elements of measure. • Benchmarking different practices associated with key performance areas. • Development of a measurement process of defined areas of performance. Results were collected from questionnaires in order to define the maturity of the approach towards managing a specific element I practice, the actual deployment, the result achieved and the improvement initiatives implemented (ADRI Cycle). The best result of each element I practice will then be used in order to define the first phase of improvement for the other departments. The second phase will entail following the normal process of continuous improvement, supported by a sound change management process in order to ensure sustained improvement.