Implementing business intelligence processes in a telecommunications company in South Africa

Abstract

The focus of this thesis is on problems experienced with the implementation of Business Intelligence (BI) in a telecommunications company in South Africa. The three main challenges addressed by the study were: the high BI implementation cost, the BI literacy of the BI end-users (business people do not necessarily know how to use BI tools), and the limited time to implement a BI solution (the company had to immediately start delivering on government targets). This study presents a conceptual framework that includes two models and a BI architecture. This framework may guide a company with the above-mentioned challenges through the implementation of a BI solution.