Workflow process in the financial Aid office North West University, Mafikeng
Abstract
With the education industry becoming more competitive, tertiary institutes resort to
workflow processes in order to review and enhance the staff performance constantly
(Manisha, 2004). The study investigates the current workflow processes in the North-West
University finance department as well as how this department interacts to make
the process run smoothly in order to ensure the success of the process in line with the
organisation's goals and objectives. The study determined whether there is a
communication or collaboration problem in the North-West University finance
department and identified factors that influence motivation and how important motivation
is to the sustainability of workflow management systems. Finally, questions to the
organisation's workflow processes were also examined. A variety of research methods
such as qualitative and quantitative were used. The research methods looked at
instrumentation, research type, population, sampling method, and data gathering
method from a theoretical perspective. A questionnaire was developed and used to
gather primary data based on demographics, e.g. age, gender, years of service in the
department, and position. Other related questions were used to further extract
information or data from the sample population. Results of the study indicated that all
the departments in the workflow process need to be made aware of and understand the
workflow of other departments in order to facilitate the smooth running of processes and
thereby positively contributing to the final goal, which is the bottom line.