Workflow process in the financial Aid office North West University, Mafikeng

Abstract

With the education industry becoming more competitive, tertiary institutes resort to workflow processes in order to review and enhance the staff performance constantly (Manisha, 2004). The study investigates the current workflow processes in the North-West University finance department as well as how this department interacts to make the process run smoothly in order to ensure the success of the process in line with the organisation's goals and objectives. The study determined whether there is a communication or collaboration problem in the North-West University finance department and identified factors that influence motivation and how important motivation is to the sustainability of workflow management systems. Finally, questions to the organisation's workflow processes were also examined. A variety of research methods such as qualitative and quantitative were used. The research methods looked at instrumentation, research type, population, sampling method, and data gathering method from a theoretical perspective. A questionnaire was developed and used to gather primary data based on demographics, e.g. age, gender, years of service in the department, and position. Other related questions were used to further extract information or data from the sample population. Results of the study indicated that all the departments in the workflow process need to be made aware of and understand the workflow of other departments in order to facilitate the smooth running of processes and thereby positively contributing to the final goal, which is the bottom line.