A case for ethical frameworks to enhance mobile government implementation at South African municipalities
Abstract
Interest in mobile government (m-government) is growing globally. Mobile government refers
to the use of wireless and mobile technologies to deliver services to citizens, businesses,
employees and other government entities. Presently, technological advancements take place
despite questions on whether the existing policy and regulatory frameworks are suitable to
regulate the effects of m-government. With m-government, municipal operations take place in
virtual spaces where the consequences of such operations are still largely unknown and the
frameworks that are apt to minimise any long-term effects on society are yet to be defined. This
conceptual article suggests that ethical frameworks should be encouraged as part of mobile
government implementation in municipalities to encourage reflective municipal practices and
to improve judgement and behaviour in m-government decision-making. It contributes to
debates on approaches to comprehensively support and guide mobile government towards
positive municipal service delivery outcomes.
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- TD: 2021 Volume 17 [42]