Factors affecting service delivery in the Tshwane Municipality
The South African Municipalities are continuously experiencing poor service delivery protests. The underpinning of the conflict between citizens and municipalities are the challenges in obtaining services such as electricity, water, tarred roads, sanitation, waste removal, etc. Unproductive operations are usually found to be the root cause of ineffective service delivery. The research undertaken in this study is necessary in the fact that service delivery by South African municipalities is widely perceived to be poor in various areas. The aim of this study is to identify key factors that affect service delivery in the City of Tshwane Municipality. To achieve this objective different research questions and objectives are designed and communicated in chapter 1. The empirical survey involved 60 respondents who completed the questionnaire in different department of the CoT municipality. The research findings of the empirical survey are interpreted, analysed and reported in terms of statistics. Some of the findings of key components influencing service delivery is the absence of key stakeholder's involvement and communication hindrances. The recommendations provided in this study focus on recommending possible techniques which may assist the CoT municipality in service delivery improvement in order to increase customer satisfaction.