NWU Institutional Repository

Factors affecting service delivery in the Tshwane Municipality

dc.contributor.advisorJackson, L.T.B.
dc.contributor.authorNgobeni, M.A.
dc.contributor.researchID11209658 - Jackson, Leon Trodricht Basie (Supervisor)
dc.date.accessioned2018-09-13T13:26:31Z
dc.date.available2018-09-13T13:26:31Z
dc.date.issued2018
dc.descriptionMBA, North-West University, Potchefstroom Campus, 2018en_US
dc.description.abstractThe South African Municipalities are continuously experiencing poor service delivery protests. The underpinning of the conflict between citizens and municipalities are the challenges in obtaining services such as electricity, water, tarred roads, sanitation, waste removal, etc. Unproductive operations are usually found to be the root cause of ineffective service delivery. The research undertaken in this study is necessary in the fact that service delivery by South African municipalities is widely perceived to be poor in various areas. The aim of this study is to identify key factors that affect service delivery in the City of Tshwane Municipality. To achieve this objective different research questions and objectives are designed and communicated in chapter 1. The empirical survey involved 60 respondents who completed the questionnaire in different department of the CoT municipality. The research findings of the empirical survey are interpreted, analysed and reported in terms of statistics. Some of the findings of key components influencing service delivery is the absence of key stakeholder's involvement and communication hindrances. The recommendations provided in this study focus on recommending possible techniques which may assist the CoT municipality in service delivery improvement in order to increase customer satisfaction.en_US
dc.description.thesistypeMastersen_US
dc.identifier.urihttps://orcid.org/0000-0002-7094-3763
dc.identifier.urihttp://hdl.handle.net/10394/31031
dc.language.isoenen_US
dc.publisherNorth-West Universityen_US
dc.subjectEffective service deliveryen_US
dc.subjectservice delivery protestsen_US
dc.subjectlocal governmenten_US
dc.subjectmunicipalityen_US
dc.subjectemployeesen_US
dc.subjectmanagementen_US
dc.subjectquality service deliveryen_US
dc.titleFactors affecting service delivery in the Tshwane Municipalityen_US
dc.typeThesisen_US

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