A critical analysis of high staff turnover case study : an insurance company's Personal Financial Advisers (PFA)

Abstract

The aim of this research was to investigate staff turnover in the Mabopane area serviced by a well-established insurance company. This area is comprised of three different offices; Brits, Kudube and Mabopane. The offices are of the insurance company in the Mabopane area and over the years they have experienced high staff turnover. This research examined factors that contribute to the problem of high staff turnover. The primary instrument used to acquire information for this study was a questionnaire. This questionnaire has sections that require information about demographics, staff turnover factors, perspectives of respondents and a section for yes or no answering. Copies of the questionnaire were distributed to 60 participants who were currently employed, newly employed, those who worked outside the Mabopane area and others who no longer worked in the Insurance Company's offices. Through this method a lot of data was acquired and it helped give a clearer picture. The findings were that high staff turnover generally occurred between managers and financial advisers. Managers handled staff turnover and the high staff turnover mainly occurred after 1994. The employees agree that those who are behind with their workload are not willing to work over weekends. Since there are hardworking personal financial advisers (PFAs) among the employees according to the findings, the company should remedy the situation by concentrating on hiring those who are willing to work overtime, and are not overwhelmed by their job.