A digital procurement framework for South African public sector: A content analysis approach

Abstract

Background Public procurement plays a pivotal role in the South African economy and accounts for a significant portion of public expenditure. The effective management of procurement processes is crucial for ensuring that money is spent wisely and there is an efficient service delivery. However, the paper-based procurement systems have been plagued by inefficiencies. Objectives To address the challenges of paper-based procurement systems, the study developed a digital procurement framework. The development of a digital procurement framework for the South African public sector represents a strategic response to these challenges and aims to leverage cutting-edge digital technologies to revolutionise the way that the government procures goods and services. Method The study followed a qualitative research methodology in which content analysis was used to identify themes. Subsequently, a thematic analysis was conducted to formulate the components of the proposed framework. The study facilitated an understanding of the Internet of Things (IoT) and cloud computing. Results The literature revealed that Industry 4.0 technologies are crucial as they present opportunities which are consistent with legislation like scalability, cost efficiency, collaboration, transparency, accountability and process efficiency. Conclusion Implementing procurement reforms effectively will result in a public sector procurement system that is responsible, offers value for money and ensures high-quality service delivery. Contribution The study contributed to the body of knowledge by providing a guide for a digital procurement of South Africa’s public sector and impact of technology on public procurement.