An investigation of the management of implementation of integrated quality management system (IQMS) in the Department of Education : a case of Mafikeng Area Project Office in the North West Province

Abstract

The National Department of Education of the Republic of South Africa introduced integrated quality management system (IQMS) in order to improve quality of reaming and teaching. This research focused on the effects of performance measurement in IQMS on educators' performance, its contribution to developmental purpose and pay progression and its effects on the improvement of education. Stratified random sampling was used to select a sample from educators and school management team (SMT) from Mafikeng Area Project Office, North West Province. Data were collected by means of questionnaire. The study identified that both educators and SMT members were of the opinion that performance measures used in IQMS positively influenced the performance of educators, it is effective for developmental purpose and pay progression and finally it contributed to the improvement of education in schools.