Industry 4.0 implications in the automotive aftersales sector in South Africa: a literature review

Abstract

Industry 4.0 is currently a hot topic that has gained swift momentum across various industries and disciplines in recent years. It is therefore not surprising that several transformation frameworks have been developed for specific industries, to assist organisations to prepare and align themselves adequately for the change management required to usher them into the next era of Industrial Revolution. This paper provides a literature review of Industry 4.0 in general, where after the implications thereof in the automotive industry, and more specifically the automotive aftersales sector, are discussed. After conside ring existing Industry 4.0 transformation frameworks, the author proposes a transformation framework for the South African automotive aftersales sector.