Die uitkontraktering van tegniese dienste van 'n petrochemiese onderneming

Abstract

THE OUTSOURCING OF THE TECHNICAL SERVICES OF A PETROCHEMICAL ENTERPRISE A literature survey and empirical study were combined to develop an aid for the evaluation of both inhouse and outsourced technical services. The study was restricted to petrochemical Sasol Companies in Sasolburg. The literature study was done in two parts: - Outsourcing Considerations for outsourcing, as well as fundamental outsourcing principles were studied. A survey of practical aspects such as organisational design, the outsourcing process and the choice of a contractor were surveyed. - Organisational effectiveness Different approaches to organisational effectiveness were studied. Judgement of organisational effectiveness are influenced by the viewpoint of the stake-holder, time dimension and the method used for measuring effectiveness. The importance of different aspects of technical services was determined. A model was developed which can be used as an aid to compare different service organisations. The same service organisation may also be evaluated at different times. Development of the model is an attempt to compile different financial and non-financial measurements in a single figure. Glow diagrams were developed for single glance display of results.