Exploring factors contributing to the successful management of selected public old age homes in the North West Province, South Africa

Abstract

Aging is a global phenomenon and a public health concern as life expectancy rises. Public and private leaders continuously consider their responsibilities to society. Thus, non-profit organizations (NPOs) are becoming important community partners, helping solve long-term social issues. South African stakeholders are concerned about NPOs mismanaging donations and old-age funding and neglecting elderly people. Growing numbers of unregistered old-age homes, rising demand, and an aging population exacerbate views of NPOs mismanaging old-age homes. The purpose of this research was to identify and characterize the elements that contribute to the successful management of public old-age homes in the North West Province of South Africa. A qualitative multiple case study and interpretivism research paradigm were used to explore NPOs in three regions in the North West province. Atlas ti.9 was used to analyse data, create categories, and generate themes. The findings of this study revealed that these old age homes provide 24-hour care, food, laundry, room cleaning, social work, and nursing care. The governance style, leadership, planning, execution, quality management, and accountability are crucial to long-term care in these facilities. By mobilizing resources, managing stakeholders, and offering high-quality client-centered services to elders, assures the management team staff performance and service accessibility.