The effect of feedback on lower-level employees' empowerment, motivation and performance in a selected steel production company

Abstract

The general aim of the study was to determine the effect of feedback derived from task observations on lower-level employees' empowerment, motivation and performance in a selected steel production company. Feedback plays an important role in empowering and motivating employees to improve performance. Previous research indicates that relationships exist between feedback and empowerment, motivation and performance. However, past research was confined to particular context(s), and the effect of feedback on lower-level employees has received little research attention. It was identified that feedback derived from task observations could potentially become a tool to enable lower-level employees to be empowered to perform to the best of their abilities. The research design used is a quantitative non-experimental cross-sectional approach, where questionnaires were used to collect data. The targeted population was all 500 lower-level skilled workers at one business unit of a selected steel production company. Only 308 lower-level employees were available and willing to participate. The findings of the study indicate that there is a statistically significant positive relationship between feedback as derived from task observations and employee empowerment, motivation and performance. The positive relationship found between feedback and empowerment indicates that feedback derived from task observations can be used as a critical component in empowering and motivating lower-level employees to improve performance.