"Influence of job satisfaction on service among employees of Department of Economic Development, Environment, Conservation and Tourism in North West Province"

Abstract

The objective of this study was to determine the level of job performance and the influence of job satisfaction on service delivery among employees of DEDECT in the North West Provincial office. All organisations that have to render service have to seek best ways and means of rendering efficient and effective service in term of quality and promptness. It also aims to satisfy the needs and demands required by its community. DEDECT is also required to deliver the best service to its community. The study covered the main three (Economic Development, Environment & Conservation and Tourism) units within the DEDECT that are core in ensuring that the communities of the North West Province are serviced as expected or as required. A sample random sampling technique was used to select 173 officials to ensure proper representative of the population. The instrument used for data collection was a structured questionnaires, the data was analysed using the statistical package (regression analysis, frequencies, mean and percentages). The collected data was presented in tables. The main findings of the study shown that there is a strong relationship between job satisfaction and job performance and employees' job satisfaction level of DEDECT and other factors may impact negatively on the job performance and service delivery. The study indicated that the DEDECT employees are not satisfied. The majority of employees have indicated dissatisfactions. The challenges are, Human Resource issues are not attended by the management. The employees are not getting support from management. The incentives and promotions in the department are not done fairly. It is evident that employees cannot carry on with other duties due to the insufficient budget and lack of resources including transport. The statistical analysis indicated that employees are dissatisfied with 37 variables out of 40 variables. The regression result has shown that an increase on the level of job satisfaction will increase the level of service delivery. It proves that job satisfaction factors can contribute to increase the job performance in the organisation. The study also revealed that there was a positive relationship between job satisfaction and job performance. It is however recommended that the DEDECT management must try to improve on the factors affecting job satisfaction among employees in order to build the positive morale of employees and to improve the level of job satisfaction and job performance to make most of service delivery potential.