Evaluating workplace culture and practices in the Eastern Cape government: enhancing employee well-being

Abstract

This research investigates the connections between workplace culture, practices, and the well-being of employees within government departments in the Eastern Cape region of South Africa. Acknowledging the increasing significance of workplace well-being, especially within public sector entities, the study aims to: (1) evaluate employees' views on workplace culture, (2) examine how workplace practices affect well-being, (3) identify obstacles to sustaining workplace well-being, and (4) suggest strategies to improve employee well-being. A quantitative research approach was utilised, which included data collection through a survey in which 250 questionnaires were completed by government employees derived from thematic analysis of open-ended responses. The results indicate that the workplace culture in the government departments of the Eastern Cape is predominantly hierarchical and inflexible, characterised by limited inclusivity and transparency, which adversely affects employee engagement. Survey findings reveal that respondents felt marginalised from decision-making processes, while others indicated experiencing stress because of insufficient managerial support. Key factors contributing to employee dissatisfaction included inconsistent leadership, inadequate implementation of wellness policies, and a lack of career advancement opportunities. The study proposes practical interventions by utilising global frameworks, such as the PERMA model and WHO Healthy Workplace Framework, alongside evidence-based strategies from existing literature. These recommendations encompass leadership training initiatives, enhanced communication pathways, better execution of wellness programs, and thorough career development strategies. The study correlates its findings with international research while addressing specific contextual challenges faced by the public sector in the Eastern Cape. This research not only addresses a significant gap in understanding workplace well-being within Eastern Cape in South African government settings but also offers actionable recommendations to cultivate healthier and more inclusive work environments.