Assessment of waste management service delivery by employees and communities of Ngaka Modiri Molema District Municipality

Abstract

This study examined the asessment of waste management service delivery among employees and community members of Ngaka Modiri Molema Di strict Municipality. The population of the study consisted of employees and community members. Sixty employees were selected randomly from employees and community members to makeup a sample of 120. Data was a collected using a structured questionnaire which was subjected to analysis using SPSS. Frequency counts and percentages were used to describe the data. while t- test statistics were used to compare the attitude of employees and community members towards service delivery. Also, correlation was used to test for relationship between attitude and constraints of employees and community member . Majority of important constraints faced by employees towards service delivery show that 85% agreed that waste management record is kept, and seventy eight percent of employees revealed that record keeping is severe. Sixty seven percent of employees revealed that budget allocation is insufficient. The results further show that 95% of employees agreed that time schedule of street sweepers for internal control purpose is in place. Eighty two percent of employees agreed on lack of waste collection strategies. The results further show that 92% of employees indicated that there is poor policy implementation. The results show that majority of employees (90%) agreed on lack of working tools. Majority of employees ( I 00%) expressed there is lack of security for street sweepers. Majority of important findings on attitude of employees towards waste management service delivery revealed that 72% of employees agreed on grass cutting along the verge of roads for the safety and convenience of road u e rs. Seventy seven percent of employees are positive on public education on waste management. The results further show 77% of employees are positive on organising special campaigns on waste management. The main finding on constraints faced by community members towards service delivery show that 80% have knowledge on waste management. The results further show that 70% of community members agreed that services are affordable. There is lack of proper landfill site (77%); Poor public education (70%): Poor working tools (75%) and Poor supervision of waste personnel (70%). Community members revealed that 82% of queries on waste management are attended by the municipality as requested by community. Seventy two percent of community members agreed on Iimited information about waste management to community. Seventy three percent of community members agreed there is no proper evaluation of waste management done. Inadequate service coverage (some people not provided services) (70%) and complaints in ward meetings are not met (78%).