A SYSTEMATIC REVIEW OF MOBILE INTELLIGENCE SYSTEM ADOPTIONBY MICRO ENTREPRENEURS IN SOUTH AFRICA

Abstract

To uncover the influencing factors that impact the adoption of MoIS by Micro entrepreneur and the challenges they face throughout the adoption process, an investigate into the micro-tasked embodied within the adoption process was conducted through the review of existing literatures on MOIS adoption. To achieve this, a qualitative research approach was used consisting of systematic review to scoop related literatures from diversified and robust database systems related to Micro entrepreneurs operating in different industries and particularly in South Africa. The paper selection process followed a multifaceted stage with the first stage having an overwhelmingly total of 1 439 papers from four prestigious databases, namely Science Direct, IEEE Xplore, Springer, ACM Digital Library using the North-West University Library portal. With further pruning using various inclusion and exclusion criteria, a total of 180 papers were selected for the review in the second stage. The third stage of selection sees the application of various logical operators to keywords and year of publication. The outcomes of the literature analysis reveal that the primary factors affecting the adoption of MoIS by Micro entrepreneur in South Africa are the high costs of MoIS devices and applications, insufficient skills and expertise, and the perceived complexity of the technology. Furthermore, the adoption process is plagued by resistance to change, limited resources, and a lack of support from stakeholders. Our study concludes that there is a need for further education and awareness about the benefits of MoIS and for the development of more affordable and user-friendly MoIS solutions for Micro entrepreneur businessowners. These findings have significant implications for Micro entrepreneurs' MoIS solution providers, and policymakers, and can contribute significantly to the literature on MoIS adoption by entrepreneur globally