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Efficiency measurements in IVR systems for oral users: Consequences of differences in educational levels

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dc.contributor.authorNdwe, Jama T.
dc.contributor.authorBarnard, Etienne
dc.contributor.authorKoen, Renee
dc.contributor.authorMcAlister, Bryan
dc.date.accessioned2018-03-07T08:46:59Z
dc.date.available2018-03-07T08:46:59Z
dc.date.issued2011
dc.description.abstractIn this paper we present the development of an Interactive Voice Response (IVR) system that enables its users to obtain soccer results. The objective of the study is to evaluate the usability of the system through experiments that involve anticipated users of the system in order to improve its usability. The main usability characteristic that we seek to explore is efficiency of the system in the milieu of varying educational levels of the intended users. We have found that levels of education have a significant influence in the rate at which the users complete their tasks.en_US
dc.description.sponsorshipMultilingual Speech Technologies, North-West University, Vanderbijlpark, South Africa Council for Scientific and Industrial Research, Pretoria, South Africaen_US
dc.identifier.citationT Ndwe, Etienne Barnard, Renee Koen and Bryan McAlister, “Efficiency measurements in IVR systems for oral users: Consequences of differences in educational levels”, in Proc. South African Inst. for Computer Scientists and Information Technologists Conf. (SAICSIT), pp 171-176, Cape Town, South Africa, 2011. [http://engineering.nwu.ac.za/multilingual-speech-technologies-must/publications]en_US
dc.identifier.urihttps://dl.acm.org/citation.cfm?id=2072241
dc.identifier.urihttps://www.semanticscholar.org/paper/Efficiency-measurements-in-IVR-systems-for-oral-us-Ndwe-Barnard/227b60f3b722613c6942c55b37f245537cc13ed4
dc.identifier.urihttp://hdl.handle.net/10394/26548
dc.language.isoenen_US
dc.publisherSouth African Inst. for Computer Scientists and Information Technologists Conf. (SAICSIT)en_US
dc.subjectInteractive Voice Response (IVR) systemen_US
dc.subjectMilieu of varying educational levelsen_US
dc.subjectEfficiency measurementsen_US
dc.subjectConsequences of differences in educational levelsen_US
dc.titleEfficiency measurements in IVR systems for oral users: Consequences of differences in educational levelsen_US
dc.typeArticleen_US

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