Investigating the effectiveness of the property management system of a selected municipality’s lease register

Abstract

A property management system is a technological tool employed to address and anticipate property-related issues varying from the maintenance of lease registers, billing, and tenants' issues among others. Debatably, the literature on PMS in keeping track of municipality lease registers is scant and inconclusive and most of it focused on PMS in private property management. This study takes cognisant of such literature by investigating the effectiveness of the property management system of a selected municipality's lease register. The study employed a quantitative research design and stratified sampling was employed. A five-point Likert scale was used and data were analysed using descriptive and inferential statistics. The results revealed that PMS are effective and efficient in keeping track of lease registers, and there are challenges which arise due to the non-deployment of lease registers in municipalities. Lastly, the study revealed best practices and technologies for PMS deployment.