The extent to which performance management system drives employee productivity at Eskom

Abstract

The purpose of this research was to determine the extent to which the performance management system drives employee performance (productivity) at Eskom. The study adopted a descriptive research design that was conducted at the Eskom Komati Power Station with the key aim of ascertaining the effect of the performance management system (PMS) on employee performance at Eskom. More precisely, the research sought to define the extent to which training and development, reward systems and performance appraisals impact employee performance at Eskom, South Africa. Questionnaires were used for the collection of data. The data collected was edited, organized, entered, analysed and coded by way of descriptive statistics primarily, frequencies and percentages, with the help of SPSS (Statistical Packages Social for Sciences). The study used tables for the presentation of the findings of the research project. The findings of this study indicate that the performance management system at Eskom has an insignificant yet positive impact on employee productivity. This study recommended that SOEs optimize employee performance appraisals and feedback processes, encourage employee cantered performance appraisals and feedback sessions amongst the employees and establish clear reward systems and formally recognize all the efforts of employees who perform well.