|dc.description.abstract||The objectives of this study are to determine the awareness level of knowledge
sharing amongst the employees of Sasol, to determine how Sasol utilises human
capital in the company and to identify and analyse the methods of knowledge
sharing and knowledge transfer.
The literature review distinguishes between explicit and tacit knowledge. Explicit
knowledge leads a company to codify while tacit knowledge leads to connecting
people. The literature study also covers the utilisation of human capital and
identifies methods of knowledge sharing and -transfer, namely legacy pages,
expert location systems, buddy systems, post-retirement agreements,
identification of successors, After Action Reviews, interviews, observation,
protocol analysis, teach backs, story writing and storytelling, and process
mapping. The literature study forms the foundation for the formulation and
designing of a questionnaire.
The questionnaire was distributed amongst the employees of two of Sasol's
divisions in order to obtain data about the utilisation of human capital in Sasol
and to identify and analyse the current and preferred methods to capture and
share tacit knowledge and skills.
The data obtained from the questionnaires was processed, analysed and
interpreted. Conclusions were drawn, linking the literature review and the
results obtained from the empirical study. Based on these conclusions,
recommendations were made.||