Impact of the telecommunication industry on the socio-economic life of Nigerians : Okata area of Lagos as case study
Abstract
The research study investigates the impact of the telecommunication industry on
the socio-economic lives of Nigerians. The Nigerians residing in Okata area of
Lagos were taken as case study. 300 samples were selected at random from the
residents. The study focused on the economic benefit and social benefit as well
as adverse social and economic effect of telecommunication on the citizen of
Okata. Two types of questionnaires were developed for the purpose of data
acquisition. Questions in the questionnaire were designed to address the
research hypothesis developed prior to the research. Apart from individual
characteristics of respondents, there are two classes of respondents which are
individual respondents and business respondents. The business respondents
were further subdivided into two groups which are namely telecommunication related
business owner and non-telecommunication related business owners.
The study revealed that telecommunication brought about economic growth in
the area in the form of job creation. However, quality of service lead to money
being wasted on services, that is unsatisfactory to the users. Verbal interaction
between individuals increased with telecommunication but physical interaction
declined. The greatest concern of respondents, according to the survey, is the
quality of service. The survey also revealed the need for improving the quality
of the service delivered to the users. Though the service is essential, satisfaction
of the user is paramount as such to encourage growth and development for both
the provider and the user in their respective environments.
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- Engineering [1403]