| dc.description.abstract | The environment in which employees currently function demands more of them than did any
previous period. Pharmacists have to cope with the demands that arise from fulfilling various
roles, as well as with increased pressures such as managed health care and primary health
care. Tracking and addressing workplace problems is of great importance because it could
possibly have an impact on the standard of pharmacy services. Burnout and engagement of
pharmacists are important topics of study in this regard. It is necessary to determine whether
there is a relationship between burnout, engagement and work stress. If relationships between
these three concepts could be found, it may have implications for pharmacists' recruitment,
induction, selection, training, development and performance management. The objective of
this research is to determine the relationship between burnout, engagement and work stress,
as well as to identify the stressors pharmacist may experience together with their frequency
and intensity.
A cross-sectional survey design was used. The sample consisted of retail pharmacists (n = 72)
in the North West Province. The Maslach Burnout Inventory, the Utrecht Work Engagement
Scale and the Job Stress Survey were used as measuring instruments. Descriptive statistics
were used to analyse the data. Effect sizes were used to decide on the significance of the
findings.
According to the results the following correlations were found between Job stressors and
Emotional Exhaustion, Depersonalisation, Energy and Absorption. Emotional Exhaustion,
Depersonalisation and Personal Accomplishment can be associated with energy, dedication
and absorption. Management stress was identified as the stressors with the highest frequency
and intensity. Debtors not paying and stock taking are stressors that are relatively serious and
frequent. Pharmacists not doing their work, the handling of crisis situations and difficult
clients are stressors with a high intensity, thus these stressors can be perceived as serious. | en_US |
