'n Evaluasie van die tydsbestuur, doelwitbeplanning en probleemoplossing kapasiteitsbouprogramme van die Suid-Afrikaanse Polisiediens

Abstract

Background Due to the restructuring of the South African Police Service (SAPS) in 1996, as well as other factors, Police Social Work Services decided to broaden the scope of its services to also include pro-active, capacity building interventions. The result was the development of 15 personnel capacity building programmes by 1999. The need arose for a comprehensive impact assessment of these programmes and the Evaluation of Personnel Capacity Building Programmes (EPCBP) study was subsequently launched in 2001. The evaluation of the Problem Solving, Planning of Goals and Time Management Programmes formed part of this research. Objectives: The primary aim of the study was to determine the effect of the Problem solving , Planning of Goals and Time Management Programmes on SAPS personnel's knowledge, attitude and behaviour. Method: In the research, the comparison group pre-test and post-test design and triangulation were used. Fourteen measurement scales and a presenter's evaluation questionnaire were developed and utilized. It involved 666 experimental group respondents, 132 comparison group members and 46 presenters. Results: All three of the programmes had a significant effect on the respondents' knowledge, attitude and behaviour and changed their personal and professional life in a very positive manner. The research proved without doubt that the programmes are effective capacity-building tools in the hands of Police Social Work Services. However there are still certain steps to be taken to further improve the programmes.