Efficiency measurement of basic service delivery at South African district and local municipalities

Abstract

South Africa has experienced immense changes in the postapartheid era and coordinated local public policy has sought to expand and improve the level of basic services provided to previously disadvantaged people. Local government has played a pivotal role in this process and has been subjected to intense reform in an effort to enhance its effectiveness and broaden its range of activities. While a number of scholars have examined the administrative, political and social dimensions of the local government reform program, little attention has focused on the economic efficiency of service delivery. This paper seeks to remedy this neglect by evaluating the productive efficiency with which municipal councils have delivered electricity, domestic waste removal, sanitation and water in line with their new responsibilities using Data Envelopment Analysis (DEA) techniques applied to cross-sectional data covering the period 2006/2007 for 231 local municipalities and 46 district municipalities.