A managerial framework for a secure computerised environment in a Metropolitan municipality

Abstract

The primary objective of the study was to develop a managerial framework for a secured computerised environment in a metropolitan municipality. The population for the study was the employees in the different entities of the CoJ Municipality (City of Johannesburg, located in the Gauteng Province, South Africa) and focused on the ICT departments and their management teams within the different entities in the municipality. The study focused on the ICT officials within the CoJ Municipality. In total, 80 questionnaires were issued to the participants and 71 completed questionnaires were received, amounting to a response rate of 88,75%. The remaining nine questionnaires were not received back from the expected participants. The questionnaires were returned over a period of 2-3 weeks and once completed, they were handed over to the North-West University Statistical Consulting Services (SCS) department for the capturing of data and analysis. The conclusions of the study were based on the literature review, statistical analysis and its interpretation. Recommendations are made from the different areas of the questionnaire and industry best practices in relation to the aspects of this study. Implications for future research in this area are also indicated with suggestions to look at the different municipalities within the country to determine how secure their computerised environment is and how lessons learned from those can be implemented in all municipalities within South Africa.