Investigating the acceptance of a culture of continuous improvement in the public health sector

Abstract

Investigating the acceptance of the culture of continuous improvement at the public health sector have a direct link to the quality of the service that the hospital offers and the customer experience. Continuous improvements also boost the morale of the employees and provides the environment that is conducive to work at. Chapter 1 provided an introduction and background of the research. On this Chapter the problem statement was described, objectives of the research and the research method that were applied in the current research. The Chapter concluded with a layout of the chapter further chapter divisions for the research that was conducted. Chapter 2 was set out to review the evidence that exist from the previous studies about the origins of culture, the different types of culture. Continuous improvement is known to be popular within the manufacturing industry and in this review, we looked at the health sector and if they had already adopted the culture. Chapter 3 explained the aspects research methodology as it was used in the empirical study that was conducted. The Chapter also details the relevance of the methodology to the specific research design. The choice of the participants, measuring tool, how the data was captured and statistically transformed into meaningful information. Chapter 4 focuses on the report and discussion of the results of the empirical study. Chapter 4 the empirical study results were reported and discussed in terms of the quantitative results. Demographical information was gathered by means of asking biographical questions about the participants. 4 factors were extracted from the data analysed and 70.7% of the total variance can be explained. The factors were labelled Support, Systems, Empowerment and CI culture. Chapter 5 provided conclusions regarding this research study’s theoretical and empirical objectives. Research limitations were highlighted and discussed. Recommendations were made for the public hospital where the research was conducted as well as for potential future research.