An evaluation of the effectiveness of a performance management system at Tati Nickel Mining Company of Botswana

Abstract

The purpose of this research project is to determine the effectiveness of a Performance Management System (PMS) at Tati nickel Mining Company (TNMC) in Botswana, and how the implementation of the system is perceived in terms of the general business performance of the mine. While there is an extensive body of literature and research pertaining to performance management and performance improvement, many organisations are still grappling with appropriate techniques for improving their performance. Literature on PMS is concentrated on the design and implementation of different frameworks and on the solution and management of PMS problems on different organisational arenas. Little research has been conducted in the field of the impact of PMS on business performance of mining operations. The available research usually lacks a strong methodological basis and generally adopts a quantitative approach which is not qualitatively supported. This research project has attempted to bridge this gap by approaching the research issue with a structured quantitative and qualitative research methodology. It is believed that this approach has the potential of providing more insightful findings in the impact of PMS at TNMC. In doing so, it will lead performance managers and business managers in general to a better selection and optimisation of PMS factors that will produce a positive impact on their business performance.