Evaluation of employee needs satisfaction in a mining company
Employee needs satisfaction is an area of research that has received numerous attention from the early 1970s. This is evident from the work of key theorists and writers in the field of people management and human needs. The work of Herzberg, McClelland and Maslow enjoyed attention from the 1970s followed by the focus on Leader Member Exchange. The focus of this study was on employee needs satisfaction in a mining company with a specific focus on housing. The theoretical framework of this study demonstrates the link between employee needs satisfaction and job performance. The links are the well-being of an employee, their dependents, health and the employee's ability to cover all his or her basic needs. The concept of employee needs satisfaction, refers to the efforts of an employer in fulfilling the needs of the employee as prescribed by company policies and other workplace agreements. The research question of this study was concerned with the housing needs of employees and the centrality of house ownership in the set of needs that employees have. The objectives of this mini-dissertation were to bring to the surface this area of employee needs satisfaction, to suggest consultative processes in addressing employee needs and to add new perspectives to the research field by means of the developing a theoretical framework. The research data was collected using a research questionnaire that consisted of two sections. Section A, consisting of biographic information and Section B, focusing on questions constructed based on the literature and theoretical framework of the study. Questionnaires were self-administered to 118 employees. Participants were from the group of workers in the underground shaft operations. The findings of this research show that 73% of employees are from the Northern Cape Province, which is an interesting indicator of the employment of local people. However, about 60% of respondents reported that their income did not cover all their basic needs besides that they received other allowances. This raised questions about their ability to afford housing and other necessities and informed a proposal for a holistic financial literacy and advisory programme for employees. The research instrument demonstrated reliability with a Cronbach's Alpha of 0.86. The conclusion of this study is that employee needs satisfaction is a big issue in the mining industry. It is about the reasons why people are working. These reasons include working to support family, to achieve goals and to live. Therefore, it is important that individual employees are provided support and guidance in their financial planning and expenditure. Over and above a big mining company such as the one referred to in this study has to opt for a housing scheme if it is to address to challenges of employee needs with regards to housing. It is shown in this research that there is a significant relationship between family, housing, employee's well-being and job performance. It is therefore important that employee needs are satisfied to enhance job performance. Limitations and future directions for research are highlighted on the final chapter of this mini-dissertation.