Investigating the causes of high absenteeism at a water utility site

Abstract

Absenteeism in the workplace contributes to the unplanned overtime which cost companies a lot of money. It also contributes to job dissatisfaction, fatigue and exhaustion on employees which reduces production. The research conducted was about absenteeism in the workplace. The objective of the study was about investigating the causes of high absenteeism at the Water Utility site. The study looked at the three absenteeism behaviors which are individual, social and economic approach. The population sampled was about 90% (56 participants) of the total population (62 Employees) at the Operations department in Vereeniging station and the population was the operators. The data was collected using the hard copy questionnaires and the research was of a quantitative nature. The findings of the study showed that, the absenteeism at the operation department in Vereeniging station was caused by ? Unfair treatment by the Managers or Supervisors like unfair promotions to certain employees while overlooking other employees.? Lack of support from the management side. ? Working long hours by the employees which results to fatigue. ? Employees are unappreciated by their managers or supervisors. ? Employees getting less bonus or recognition for their effort. ? Unfair disciplinary procedures applied. ? Poor communication. ? Earning less salary. ? Managers not managing absenteeism properly. ? Poor working conditions.