An empirical investigation into the social impact of information systems at a tertiary institution in a developing country
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Date
Authors
Mello, Sarah
Lubbe, Sam
Mavetera, Nehemiah
Klopper, Rembrandt
Journal Title
Journal ISSN
Volume Title
Publisher
CSSALL Publishers
Abstract
This study explores the problems that exist when society interacts with
Information Systems (IS). IS brings expected and unexpected implications
that may include social, environmental and IS failures. The problem is that
these systems were developed without taking into consideration the impact
of IS on its users. The organisation that is studied is North West University,
Mafikeng Campus. A quantitative research approach was used for this study.
Results indicate that a small number of the respondents were involved in the
planning and development of the NWU IS and because of this, the social
impact of users was not taken into account. The study suggests some
guidelines that can be followed by developers of the university’s IS when
developing and implementing IS in future.
Description
Citation
Mello, S. et al. 2015. An empirical investigation into the social impact of information systems at a tertiary institution in a developing country. Alternation:interdisciplinary Journal for the Study of the Arts and Humanities in Southern Africa (formerly International Journal for the Study of Southern African Literature and Languages), 22(1):204-232. [http://alternation.ukzn.ac.za/pages/volume-22-2015/alternation-221-2015.aspx]