Enhancing policy communication for improved service delivery at Joe Morolong Local Municipality

Abstract

This dissertation investigates ways of enhancing policy communication for improved service delivery at Joe Morolong Local Municipality. The study sought to analyse and investigate the relationships between the communities and the management who manage service delivery and its possible impact to the brand image of the organisation. Often seen as a township, Joe Morolong Local Municipality is described as a strategic public service delivery organization. This study is aimed at evaluating how policy communication enhances service delivery at the Joe Morolong Local Municipality. The research is our contribution to the solution of rampant wild cat service delivery protests around Joe Morolong Local Municipality.