Investigating methods of knowledge transfer in an electricity supplier

Abstract

The aim of this study was to evaluate the optimum way of how to transfer skills and knowledge from senior to junior/trainee employees in the workplace. The study was conducted at two power utilities (Lethabo and Grootvlei) within their respective operating divisions at Eskom. A quantitative approach in the form of a questionnaire was used to conduct the research. One knowledge and skills transfer/learning process questionnaire was administered. A response rate of 98.9% was obtained from a sample of 91 employees. This study addressed factors affecting skills and knowledge transfer. The general focus was aimed at the four sub-scales, namely skills, motivation of the trainee, workplace/organisational climate, and management support for skills and knowledge. Limitations of the study were identified and recommendations were made to the benefit of future research. The primary and secondary objectives of the study were successfully attained in this study.