The influence of job satisfaction on supply chain performance in a selected South African motor vehicle manufacturer

Abstract

The study investigates the relationship between job satisfaction and supply chain performance. This relationship is investigated in the context of the automotive industry on a selected group in the South African region . Several factors are suggested and tested with empirical data derived from data collected from car dealerships in the Northern Cape, Free State and North West provinces. The data analysis identifies the most important factors influencing job satisfaction and determine if the performance measures in this study has a relationship. The results suggest that the factors had satisfactorily explained job satisfaction and that the managers should focus on the factors that affect job satisfaction, if they want to enhance their businesses. Based on the results for the standardized values, we are able to see that workplace conditions, nature of work, promotion, employee competency, supervisor communication and supervisor personal support are key factors affecting employees in the car dealerships. The factor of work conditions is proven to have significant influence. The work conditions the employee relationships and nature of work, all relate to job satisfaction.