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dc.contributor.advisorJordaan, J.A.
dc.contributor.authorSteenkamp, Jacob Marthinus
dc.date.accessioned2016-09-01T14:29:19Z
dc.date.available2016-09-01T14:29:19Z
dc.date.issued2016
dc.identifier.urihttp://hdl.handle.net/10394/18502
dc.descriptionMBA, North-West University, Potchefstroom Campus, 2016en_US
dc.description.abstractThe service environment is not always the typical controllable environment that is desired by the business sector. Service is seen as the process that is normally at the end of the typical value chain which adds little value to an organisation. This is, how-ever, not the case where service is the primary organisational objective or primary value proposition. How many times have we heard that a good product is badmouthed only due to poor service delivery? We also see service as an unnecessary monetary burden because we feel that the product should care for itself after it has been obtained. The question is whether service and service delivery can be optimized especially by using the same phenomenon called “lean” that has helped many production compa-nies to obtain that edge needed for a superior competitive advantage? This study tests the possible application of production lean principles to the service environment. The study also makes use of the Value Stream Map (VSM) to identify wastes and the effect of these wastes on the normal day to day operations of the service department mentioned in the case study. Typical lean elimination tools such as total quality management, 5S methodology and others are also used in the case study and the possibility of applying these tools to the service environment is also discussed. In the service environment resources are sometimes either not applied efficiently enough or service is not rendered effectively according to customer requirements. These tools can enable the service environment to optimise productiveness by re-moving wastes from the input (efficiency) and optimising output (effectiveness)en_US
dc.publisherNorth-West University (South Africa) , Potchefstroom Campusen_US
dc.subjectService improvementen_US
dc.subjectProductivityen_US
dc.subjectValue Stream Mappingen_US
dc.subjectService industryen_US
dc.subjectJust in Time (JIT)en_US
dc.subjectEffectivenessen_US
dc.subjectEfficiencyen_US
dc.subjectInventoryen_US
dc.subjectService managementen_US
dc.titleAnalysing the potential effect of selected lean practices on performance in a service department of a tertiary institutionen_US
dc.typeThesisen_US
dc.description.thesistypeMastersen_US
dc.contributor.researchID11097132 - Jordaan, Johannes Albertus (Supervisor)


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