How satisfied are hospitality managers in the workplace?

Abstract

There has been a renewed interest in the satisfaction of hospitality managers in organisational research. The purpose of this research has been to examine the level of satisfaction of hospitality managers in the workplace, while controlling for selected variables of job satisfaction, overall happiness in the workplace and turnover intent, using data that were collected from 106 hospitality managers. The factors that obtained the highest mean were remuneration, job happiness and turnover intent. Findings of the t-test have indicated that there exist statistically significant differences between the two clusters that have been identified, namely the clusters of satisfied and dissatisfied hospitality managers. A large statistically positive effect was found for turnover intent between the two clusters. In terms of the cross-tabulations, the study found a large practically significant effect between the two clusters of managers who obtained a degree/diploma and those who obtained a Grade 12 Senior Certificate. Based on the empirical results of this study, implications are provided to employers and human resource managers in the hospitality sector.