An e-governance training model for public managers : the case of selected Free State Provincial departments
Sithole, Vusi Ezra
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The present study focuses on the application of electronic governance (e-governance) or implementation of ICTs by governments. This topic has been a worldwide focus for several years to date. This study has unpacked and analysed various contrasting views on the use of ICTs in promoting e-governance. In some quarters there is criticism about challenges and problems which include: lack of in-depth training of public personnel; the particular need to skill public managers in the use of ICTs; the development of training models for ICT/e-governance for public managers in order to improve the services rendered by governments. On the same note, some criticisms have been highlighted on insufficient alignment between governments and legislations governing the use of ICTs. The lack of adequately trained public managers in ICTs has also become a critical factor in African countries, including South Africa and its provinces. This study works toward constructing a training model in e-governance for the selected Free State provincial departments. The aim was especially to empower public managers in order for them to participate effectively in e-governance applications and implementations and thereby fulfil the mandate of the South African legislation governing the use of ICT in Government. This study will start off with an orientation of the problem statement, as well as the goal and objectives as outlined in Chapter 1. The process of developing the e-governance training model will be aligned in Chapter 2 with training principles and theoretical underpinnings as perceived by various theorists who advocate management training. This implies that managers should be trained in interactions between levels and units of analytical skills in a work place. Furthermore, the study will focus in Chapter 2 on the legislation that governs the training of public managers in South Africa. This legislation applies as a legal framework that guides the use of ICTs in government. This discussion will be followed by an examination (in Chapter 3) of the worldwide practices and models on the use of e-governance and ICTs. A selected number of these global e-governance practices and models in chapter 3 will be incorporated (in Chapter 4) into a workable, drafted e-governance training model for the selected Free State provincial departments, while the basic elements of managerial training and model development will be discussed as well. The process of model development will be discussed in Chapter 4 based on the overarching principles such development. The exposition will focus on the concentric layers as macro-, meso- and micro- levels of model development. This will be followed by the processing in Chapter 5 of the empirical findings obtained from the data analysis on training in e-governance. This analysis will be a prelude to the development in Chapter 6 of a comprehensive, operational e-governance training model for Free State provincial public managers. The final, comprehensive e-governance training model will be presented in Chapter 6, after refining the drafted training model from Chapter 4, when the data will be collected, analysed and interpreted in Chapter 5.