An analysis of the relationship between communication skills, communication apprehension and academic achievement of secondary phase learners
Mentoor, Zelda Michel
MetadataShow full item record
This study indicates that communication skills and communication apprehension of English First Additional Language (EFAL) learners are important aspects in teaching and learning, as well as for academic performance. A learner‘s major hurdle to overcome in communication in a second language classroom is a fear of failure. Communication skills and communication apprehension are challenges teachers have to face in language classrooms. Communication barriers that may lead to fear, distress and poor performance should be identified at an early stage. Therefore, it is critical for teachers to know about the communication process, communication skills, and communication apprehension to design positive solutions and teaching strategies to assist learners to overcome fear of communication, especially in the area of second and additional languages. A sample of 779 male and female learners in the secondary phase in Kannaland District, Western Cape participated in the study. For this non-experimental quantitative study, data were gathered using two questionnaires, Communication Skills Scale, and the Personal Report Communication Apprehension questionnaire. To explore the relationship between communication skills, communication apprehension and academic achievement, the first and second term EFAL marks of grades 7-9 learners were used. The data were presented as descriptive statistics, factor analysis, reliability analysis, correlations and comparisons. Results distinguished no differences between males, females, or grades. Findings were discussed with regard to communication skills and the academic achievement, as well as communication apprehension and academic achievement of the learners. Results indicate that there is no significant relationship between communication skills and academic achievement. Nevertheless, distinct relationships between communication skills and communication apprehension (group work, meetings and public speaking) were established and discussed. Communication apprehension (group work, conversations and in the classroom) and academic achievement presented clear relationships that were reported in detail. The factors identified may have a negative impact on learners‘ academic achievement in EFAL. Insight generated by the research in Kannaland District, Western Cape will help to develop an understanding of the situations that affect the degree of communication apprehension of secondary phase EFAL learners. It will allow for a better understanding of the influence of communication skills and could assist teachers to understand EFAL learners‘ fear, distress or ability to communicate.
- Education 
Showing items related by title, author, creator and subject.
The role of senior managers at the North-West University in internal communication and employee engagement Mmope, Phumzile Pheladi (North-West University, 2010)The rationale that effective internal communication plays a crucial role in aligning employees to organisational goals, and in so doing, inculcate employee engagement and help an organisation to succeed, is remodelling ...
Integrated intercultural employee communication for line management in transformed universities in South Africa Mmope, Phumzile Pheladi (North-West University (South Africa) , Potchefstroom Campus, 2016)The transformation of the higher education system in South Africa has led to the emergence of a visibly multilingual and multicultural work environment. Historically, the role and value of line managers in facilitating and ...
Assumptions motivating a framework to enhance intercultural communication within a diverse organisation : the case of Tshwane University of Technology Mushaathoni, Maria (North-West University (South Africa), 2021)The composition of the South African workforce has changed and many organisations employ people from different cultural backgrounds. Cultural diversity affects behaviour and, regarding organisations, its impact also becomes ...