The impact of employee turnover in a organisation : a case study of North West Parks and Tourism board in Mafikeng, South Africa

Abstract

Employee turnover occurs when employees voluntarily or involuntary leave their jobs and must be replaced by an organisation. This can be a serious obstacle to productivity of the North West Parks and Tourism board (NWP&TB). For the smallest of organisations, a high employee turnover rate can mean that simply having enough employees to fulfil daily functions is a challenge, even beyond the issue of how well the work is done when employees are available. Employee turnover is no less a problem for major companies, which often spend millions of rands a year on turnover- related costs. The cost associated with recruitment such as advertising costs, interviewing costs, orientation costs, and training costs of new employees can be extremely high for North West Parks and Tourism Board. The implicit cost associated with employee turnover in terms production loss that might result in high levels of customer turnover. A new recruited employee might take one to six months to settle at his or her new employment before being fully productive. In this mini-disse1tations, I will explore the different factors that lead to employee turnover in organisation and how it impacts an organisation. I will explore the consequences associated with employee turnover. In this Mini-Dissertation both quantitative and qualitative research tools are used to thoroughly understand the impact of employee turnover. Qualitative methodologies are employed in order to yield a deeper and more insightful understanding of impact of employee turnover in an organisation of the ca e study group. Quantitative methodologies included a questionnaire survey that was administered to the case study group and a stratified random sample was used to select participants. The summary profiling indicates that employee turnover does negatively affect the effectiveness and efficiency of NWP&TB. Further findings show that employee turnover disrupts the operations of NWP&TB and ultimately it will lead to customer dissatisfaction.