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dc.contributor.authorNdwe, T.J. (Jama)
dc.contributor.authorBarnard, Etienne
dc.contributor.authorFoko, Thato
dc.date.accessioned2015-02-27T14:33:07Z
dc.date.available2015-02-27T14:33:07Z
dc.date.issued2013
dc.identifier.citationNdwe, T.J. & Barnard, E., et al. 2013. Correlation between rapid learnability and user preference in IVR systems for developing regions. In: IST-Africa 2013 Conference Proceedings, Nairobi, Kenya, 29-31 May 2013en_US
dc.identifier.isbn978-1-905824-39-7
dc.identifier.urihttp://hdl.handle.net/10394/13500
dc.descriptionIST-Africa 2013 Conference Proceedings, Nairobi, Kenya, 29-31 May 2013en_US
dc.description.abstractAccess to information and communication is one of the most important needs in any population group. It is generally challenging for people in the developing world to access information because the tools and the technologies used to access information are prohibitively expensive and also require training prior to operating such tools [13]. This restrains those who are either poor, illiterate, or without computer skills from accessing information. We carried out two case studies of contrasting Interactive Voice Response (IVR) systems. The research compared the users' choice of interaction modality between Dual-Tone Multi-Frequency (DTMF) and speech-enabled IVR modalities and correlated the results with learnability of the different modalities in the milieu of the two systems. The targeted users are oral users of Southern Africa with diverse literacy levels but nevertheless numerically literate and accustomed to the telephone.en_US
dc.description.urihttp://www.ist-africa.org/home/default.asp?page=news-doc-by-id&docid=7770
dc.description.urihttp://ieeexplore.ieee.org/xpls/abs_all.jsp?arnumber=6701791
dc.language.isoenen_US
dc.publisheriIST-Africaen_US
dc.subjectLearnabilityen_US
dc.subjectIVR systemsen_US
dc.subjectOral Usersen_US
dc.subjectDeveloping countriesen_US
dc.subjectDTMFen_US
dc.subjectSpeech-enabled IVRen_US
dc.subjectInformation accessen_US
dc.titleCorrelation between rapid learnability and user preference in IVR systems for developing regionsen_US
dc.typeOtheren_US
dc.contributor.researchID21021287 - Barnard, Etienne


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