Browsing by Subject "Operation Management"

Now showing items 1-1 of 1

Investigating customer expectation and customer satisfaction in a services department of the NWU using selected operations management principles

Ackermann, Marietjie (North-West University (South Africa), 2024-04)

This study investigates service delivery in the Higher Degree Administration (HDA) office of the North-West University (NWU). For this study, the relationship between customer expectation and customer satisfaction is the ...