Assessment of waste management service delivery by employees and communities of Ngaka Modiri Molema District Municipality
Abstract
This study examined the asessment of waste management service delivery among employees and
community members of Ngaka Modiri Molema Di strict Municipality. The population of the study
consisted of employees and community members. Sixty employees were selected randomly from
employees and community members to makeup a sample of 120. Data was a collected using a
structured questionnaire which was subjected to analysis using SPSS. Frequency counts and
percentages were used to describe the data. while t- test statistics were used to compare the attitude of
employees and community members towards service delivery. Also, correlation was used to test for
relationship between attitude and constraints of employees and community member .
Majority of important constraints faced by employees towards service delivery show that 85% agreed
that waste management record is kept, and seventy eight percent of employees revealed that record
keeping is severe. Sixty seven percent of employees revealed that budget allocation is insufficient.
The results further show that 95% of employees agreed that time schedule of street sweepers for
internal control purpose is in place. Eighty two percent of employees agreed on lack of waste
collection strategies. The results further show that 92% of employees indicated that there is poor
policy implementation. The results show that majority of employees (90%) agreed on lack of working
tools. Majority of employees ( I 00%) expressed there is lack of security for street sweepers.
Majority of important findings on attitude of employees towards waste management service delivery
revealed that 72% of employees agreed on grass cutting along the verge of roads for the safety and
convenience of road u e rs. Seventy seven percent of employees are positive on public education on
waste management. The results further show 77% of employees are positive on organising special
campaigns on waste management.
The main finding on constraints faced by community members towards service delivery show that
80% have knowledge on waste management. The results further show that 70% of community
members agreed that services are affordable. There is lack of proper landfill site (77%); Poor public
education (70%): Poor working tools (75%) and Poor supervision of waste personnel (70%).
Community members revealed that 82% of queries on waste management are attended by the
municipality as requested by community. Seventy two percent of community members agreed on
Iimited information about waste management to community. Seventy three percent of community
members agreed there is no proper evaluation of waste management done. Inadequate service
coverage (some people not provided services) (70%) and complaints in ward meetings are not met
(78%).