Investigating the socio-economic impact of deploying affordable fibrebased internet in disadvantaged middle-LSM communities in Gauteng

Abstract

This study uses a quantitative approach via an online questionnaire to examine the socioeconomic effects of implementing inexpensive uncapped fibre Internet in lower- to middle-income communities in the West Rand region of Gauteng. ICT systems have grown over the past decades, and the broad reach of the Internet has transformed how people connect and perceive the efficiency of ICT in many disciplines, from education and commerce to work activities. Unfortunately, due to a lack of innovation in this field, South Africa is falling behind other upper-regional countries in terms of ICT advancement. This may be due to inadequate infrastructure, which results from historical and modern factors; people living outside of urban areas do not have access to the Internet. Consequently, this widens the digital divide and presents challenges that other countries are effectively tackling. The study's findings provide a detailed analysis of the participant's quality of life and show a notable improvement. Fibre Internet installation solved problems such as access to financial services, online learning materials, job searches, news channels, and work-related responsibilities. Issues with general Internet access, duties related to work, online learning resources, financial services, job searching, and news channels were all addressed by the deployment of fibre Internet. Significant improvements were made in terms of consistent access to social networking platforms, entertainment channels, educational materials, workrelated activities, and online shopping, underscoring the positive impacts of the affordably priced uncapped fibre Internet. The study's recommendations provide helpful information based on its conclusions. This research highlights the importance of Internet access for homes, even in the face of limited financial resources. To effectively close the digital divide, it demands tailored support from public and private sector organisations that provide inexpensive and subsidised Internet services. For a better understanding of this digital divide and digital exclusion, this study recommended a holistic approach that emphasises the need for tailored solutions to address diverse community issues. The study suggests replicating this research in other areas to gather comprehensive insights.