The views of officials versus those clients on the delivery of services : a study of two government department in the North West Province
Abstract
The purpose of this study was to determine whether or not the service centres
of the Department of Labour and the Department of Home Affairs in the North
West maintained and strengthened Bathe Pele in their delivery of services.
One hundred and thirty Officials and one hundred Clients made up the study
from the two departments, selected from their provincial offices and their
service centres in Mafikeng, Klerksdorp and Rustenburg.
The study revealed that the views of Officials and Clients on the application of
Bathe Pele in the two departments were almost similar. Most of the
respondents agreed that the Bathe Pele principles were being applied in the
delivery of services. The study further revealed that the departments under
study were short of enabling conditions for effective implementation of Bathe
Pele.
On the basis of information derived from the literature and the empirical study,
recommendations pertaining to interventions necessary to enable effective
implementation of Bathe Pele were made. In addition to this, a
recommendation was made for further research into the South African public
service.