The effects of a perfomance appraisal system on employees at North-West University (Mafikeng Campus)

Abstract

The aim of this study was to assess the extent of challenges and problems associated with the performance appraisal system at North-West University (Mafikeng Campus. This study gathered data from both the academic and support staff in the Mafikeng Campus. A quantitative research design was used in this study, which involved the use of numerical measurements and statistical analyses of measurements to examine social phenomena. The study was descriptive in nature and the relationships between variables were expressed using relative frequencies. The population in this study was confined and percentages of this study was confined to various faculties and departments at North-West University (Mafikeng Campus). A sample of 130 was selected using the stratified sampling technique. The 130 copies of the questionnaire, to all 130 employees, but only 105 copies of the questionnaire were returned. The data was analysed usmg a computer aided programme known as Statistical Package for the Social Sciences (SPSS). The empirical investigation revealed that there were quarterly reviews at this institution. Respondents did not get any form of feedback on their performance to be able to make prompt corrective measures. There was no form of communication between the employees and their managers or supervisors concerning the employees' performance. The recommendations made indicated that managers or supervisor should ensure that there are continuous assessments conducted, and that they should provide regular feedback to ensure that corrective measures are carried out should the results indicate that there are performance gaps.